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Shipping & Returns

We thank you for your continued support during these most challenging times.

We have safe practices in our workplace and comply with all the current guidelines in our operation to ensure the safety of all our staff.

We will do our best to get your orders despatched quickly, but it is necessary to extend our lead times to give our staff the space and time to enable them to operate safely.

Thank you for considering a purchase from our trade site. The minimum order value is £150.00 net, if your order is less than this you will be charged £30.00 shipping, Standard shipping is £12.00. These figures are net. This pertains to UK mainland.

For orders to EU and the rest of the world the site will not calculate your shipping costs, this will be advised to you.

 

 Currently we are extremely busy so orders are taking longer to despatch at the moment we are estimating up to 15 days until despatch. We are working hard to improve on that.

 If you wish to return/exchange your goods, then please do the following:

 Email us at sales@nutscene.com with the notification that you have filed your order for a return so that we know it is coming and can deal with it as swiftly as possible. In your email please state your order number, the reason for the return, and whether you wish to have a refund or exchange.

 

 Shipping

 

  • Minimum order value £150.00 (UK Mainland)
  • Carriage Paid Order £250.00 net.(UK Mainland)
  • Carriage charge- £12.00 + VAT (UK Mainland). This is subject to change.
  • We currently sell to over 23 countries. Email for international shipping quotes.
  • All palletised deliveries will be made on UK Standard wooden pallets, any other pallet type will be charged at cost.
  • All deliveries must be signed for.
  • All shortages /damages- delivery lines from Carriers MUST be endorsed accordingly, failure to do so will result in NO credit/replacement goods.
  • If goods are required to be booked in for delivery, please advise this when the order is placed.